Refund Policy

Welcome to Joejackets, your premier destination for exquisite leather clothing. Our commitment is to ensure your satisfaction. Please acquaint yourself with our distinct refund policy below:

1. Return Period

You have 30 days from the date you receive your item to initiate a return. Items must be postmarked within this 30-day period to be eligible.

2. Eligibility Criteria

To be eligible for a return, items must be in the original condition: unworn, unused, unaltered, free from any scents such as perfumes or animal hair, with all tags attached, and in their original packaging. A receipt or proof of purchase is required for all returns.

3. Sizing Confirmation

We confirm sizing for each order to ensure accuracy. If a customer provides sizing information and the item does not fit as expected, we cannot accept returns on the basis of sizing issues. It is the responsibility of the customer to provide accurate sizing information.

4. Initiating a Return

If you wish to return an item for reasons other than sizing, please contact us at contact@ Joejackets.com. Return shipping costs must be borne by the customer and are non-refundable. We recommend using a traceable shipping method as Joejackets is not responsible for items lost or undeliverable by the postal service.

5. Refund Procedure

After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days. Note that original shipping costs are non-refundable.

6. Non-Returnable Items

Certain types of items cannot be returned, such as custom-made products, items purchased on sale, and products bought during special promotions.

For any questions or further clarification on our refund policy, please contact us at contact@ Joejackets.com. We are here to assist you!