Refund and Return Policy

At Joe Jackets, we are committed to ensuring you are completely satisfied with your purchase. We stand by the quality and craftsmanship of our products. If for any reason you are not happy with your order, we offer a straightforward return and exchange process.

This policy is designed to be clear, fair, and compliant with all relevant regulations, including Google Merchant Center guidelines, to provide you with a trustworthy shopping experience.

Policy Overview

1. General Return Conditions

For a return or exchange to be accepted, the item must meet the following criteria:

• The return must be initiated within 30 days of the delivery date.
• The item must be in its original, unworn, unwashed, and unaltered condition.
• All original tags and labels must be securely attached.
• The item should be returned in its original packaging to ensure it is protected during transit.

Joe Jackets reserves the right to reject returns that do not comply with these conditions. Rejected returns will be sent back to the customer at their own expense.

2. How to Initiate a Return or Exchange

Follow these simple steps to process your return:

• Submit Your Request: You can find the form at the bottom of the page. Please have your order number and email address ready. Alternatively, you can email our support team directly at contact@joejackets.com.
• Receive Authorization: Our customer service team will review your request. Once approved, you will receive a Return Authorization (RA) number and detailed instructions, including the return shipping address.
• Ship Your Item: Securely package the item and include the RA number inside the box. Ship the package using a carrier of your choice. We highly recommend using a trackable shipping method, as we are not responsible for items lost or damaged during return transit.

3. Refunds

Once your returned item is received and inspected at our facility, we will notify you via email.

• Inspection: Please allow 5-7 business days for our team to process and inspect the return after it has been delivered.
• Processing: If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Shipping Costs: Please note that original shipping charges are non-refundable.

4. Exchanges

If you wish to exchange an item for a different size or style, please indicate this when you fill out the below form.

• Availability: Exchanges are subject to product availability. If the requested item is not in stock, we will process a refund instead.
• Processing: The new item will be shipped out to you after we have received and inspected your original returned item.
• Price Difference: If the new item has a different price, we will either refund the difference or contact you to arrange payment for the remaining balance.

5. Damaged, Defective, or Incorrect Items

We take great care in inspecting our products before shipment. However, if you receive an item that is damaged, defective, or incorrect, please contact us immediately.

• Notification Period: Please notify us within 72 hours of receiving the order by emailing contact@joejackets.com with your order number and photos of the issue.
• Resolution: We will provide you with a prepaid return shipping label. You will have the option of receiving a full refund or a replacement item at no additional cost.

6. Non-Returnable Items

Because Custom Orders are made to your unique specifications, they cannot be returned or exchanged. This does not affect your rights if the item arrives with a manufacturing defect or is damaged in transit. Please contact us within the return window to initiate a return for a full refund or replacement.

7. Contact Us

If you have any questions about our Return & Refund Policy, please do not hesitate to contact us.

• Email: contact@joejackets.com
• Phone: +1 (914) 437-0983
• Address: 6 Hillside Terrace, White Plains, NY 10601