Privacy Policy

Effective Date: October 2, 2025

1. Introduction

Welcome to Joe Jackets. This Privacy Policy outlines how Joe Jackets (“we,” “our,” or “us”), accessible from contact@joejackets.com, collects, uses, protects, and discloses your personal information when you visit our website, purchase our products, or otherwise interact with our services.

Your privacy is of paramount importance to us. We are committed to protecting your personal data and ensuring transparency in our data practices, in compliance with applicable data protection laws and standards, including those required by Google Merchant Center.

2. Who We Are & How to Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your data protection rights, please contact us using the information below.

• Company Name: Joe Jackets
• Physical Address: 6 Hillside Terrace, White Plains, NY 10601
• Email:contact@joejackets.com
• Phone: +1 (914) 437-0983

3. Information We Collect

We collect information to provide and improve our services, process your orders, and communicate with you. This information is collected in two ways:

A. Information You Provide to Us Directly

• Account Registration: When you create an account on our website, we collect your username, email address, and password.
• Order and Billing Information: When you place an order, we collect your full name, billing address, shipping address, email address, phone number, and payment information.

• Customer Support Communications: When you contact us through our contact form, email, or phone, we collect your name, email, phone number (optional), and the content of your message.
• Custom Orders: If you request a custom order, we collect any specifications, measurements, and contact details you provide to fulfill that request.
• Product Reviews: Any information you voluntarily provide when leaving a review for our products.

B. Information We Collect Automatically

• Cookies and Tracking Technologies: Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and support website functionality. This includes information about the pages you visit, your browsing patterns, and recognizing you on return visits. For detailed information, please see our Cookie Policy.
• Device and Usage Data: We automatically collect technical information about your device and how you interact with our website, including your IP address, browser type, operating system, referring URLs, and pages viewed.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To Fulfill Your Orders: To process payments, arrange for shipping, and provide you with order confirmations and updates.
• To Provide Customer Service: To respond to your inquiries, provide support, and manage refund or exchange requests.
• To Manage Your Account: To maintain and secure your account, and to provide you with access to your order history and wishlist.
• To Improve Our Website and Products: To analyze website usage and customer feedback to improve our site’s functionality, user experience, and product offerings.
• For Marketing and Promotions: With your explicit consent, we may send you emails about new products, special offers, and other updates. You can opt-out of these communications at any time by clicking the “unsubscribe” link in the email.
• To Ensure Security and Prevent Fraud: To monitor for and prevent fraudulent transactions, protect our website, and maintain the security of our services.
• To Comply with Legal Obligations: To meet our legal, accounting, and regulatory requirements.

5. Data Sharing and Disclosure

We do not sell your personal data. We only share your information with third parties in the following limited circumstances:

These service providers are contractually obligated to protect your information and are only permitted to use it for the specific services they provide to us.

6. Data Security

We implement robust technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

• Our website is secured with a Secure Sockets Layer (SSL) certificate, encrypting all data transmitted between your browser and our server.
• We rely on trusted third-party payment gateways that are fully compliant with the Payment Card Industry Data Security Standard (PCI-DSS).
• Access to personal data is restricted to authorized personnel who require it to perform their job duties.

While we take all reasonable precautions, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Data Protection Rights

Depending on your location, you have certain rights regarding your personal data. These may include:

• The Right to Access: You can request a copy of the personal information we hold about you.
• The Right to Rectification: You can request that we correct any inaccurate or incomplete information.
• The Right to Erasure (Right to be Forgotten): You can request that we delete your personal information, subject to certain legal exceptions.
• The Right to Restrict Processing: You can request that we limit the processing of your personal data.
• The Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
• The Right to Object: You can object to our processing of your personal data, particularly for direct marketing purposes.

To exercise any of these rights, please contact us at contact@joejackets.com. We will respond to your request within the timeframes required by applicable law.

8. International Data Transfers

Joe Jackets is based in the United States. If you are accessing our website from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page and update the “Effective Date” at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.