Customer Service
Should you require information or help, please contact us by email or by phone and we will be happy to assist you.
SHIPPING TIMES AND COSTS
- Made to order: please allow 1–3 business days for production before your order ships
- Standard shipping after production: 10–15 business days
- You'll receive a shipping confirmation email once your order ships
- See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS
Joe Jackets accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, Diners Club. The total will be charged to your card when the order is shipped.
- Joe Jackets features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- Apple Pay and Google Pay are also accepted.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS
We accept returns and exchanges only for items that arrive defective, damaged, or incorrect. Please contact us within 14 days of delivery. See our full Return, Refund & Exchange Policy for details.
LEGAL & BUSINESS INFORMATION
- Legal business name: Bake at Ease Inc
- Trading name (DBA): Joe Jackets
- Registered address: 84 W Bethune St Ste 37, Detroit, MI 48202
- Phone: +1 914-437-0983
- Email: contact@joejackets.com